Simply browse our collections, add your favourites to your cart, and head to checkout. It's that easy! If you have a discount code, you can enter it at checkout.

Nope! You can checkout as a guest. But creating an account makes it easier to track your orders and shop faster next time.

We process orders quickly, so if you need to make a change, please contact us as soon as possible. Once an order has been dispatched, we're unable to make changes.

Check your spam or junk folder first! If it's not there, contact us with your name and order details and we'll sort it out for you.

Our jewellery is dispatched and delivered across Europe. Orders are fulfilled and dispatched promptly after purchase.

We deliver across Europe. Shipping costs will be displayed at checkout.

Delivery typically takes 3–7 business days depending on your location. You'll receive a tracking number once your order has been dispatched.

Once your order ships, you'll receive an email with a tracking number. You can use this to follow your package all the way to your door! 🚚

If your order is past the estimated delivery window, please contact us. We'll investigate with the courier and make sure you're taken care of.

All our jewellery is made from high-quality stainless steel. It's durable, lightweight, and designed to last.

Yes! Our stainless steel jewellery is waterproof — perfect for everyday wear. You can wear it in the shower, at the gym, or at the beach without worry. Look for our 💧 Waterproof badge on products.

Some of our stainless steel pieces may be suitable for sensitive skin, but everyone's skin is different. If you have known metal allergies or sensitivities, please check the product material details before ordering. We cannot guarantee that every item will be suitable for every skin type.

Stainless steel is highly resistant to tarnishing and fading, making it much more durable than gold-plated or silver alternatives. With proper care, your pieces will stay looking gorgeous for years.

Keep your jewellery clean by gently wiping it with a soft cloth. Avoid harsh chemicals like bleach or abrasive cleaners. Store pieces separately to avoid scratching.

Our Launch Mystery Box is a special opening offer created to introduce customers to House of Lily. Each box includes a selection of jewellery pieces at a much lower price than normal.

We're a new store and we're looking for our first customer feedback and reviews. The Mystery Box is priced low as a launch offer so customers can try our jewellery at a great price.

No, the Mystery Box is a surprise. Each box is curated by us and may include different styles.

Mystery Boxes cannot be returned as this is a promotion. Please check the product page and returns policy before ordering.

Where are the Mystery Boxes Shipped from?

Mystery Boxes are shipped from Ireland, while regular House of Lily jewellery is shipped from our fulfilment centre in the Netherlands via PostNL. This means Mystery Boxes may have different delivery times and may arrive separately from other jewellery items.

We're a new store, so we're still building our first customer reviews. That's one of the reasons we created our Launch Mystery Box — to give early customers a great deal in exchange for honest feedback.

Yes, please do! Reviews help us grow and help future customers shop with confidence.

Yes. Our checkout is secure and supports trusted payment options through Shopify.

Available payment methods will be shown at checkout. These may include card payments and other supported payment options depending on your location.

Yes! Join Lily's list and we'll send a 10% off code straight to your inbox. 🛒

We want you to love everything you receive! If you're not happy with your order, please contact us within 14 days of delivery and we'll do our best to resolve it.

We're so sorry to hear that! Please reach out to us with a photo of the item and your order number, and we'll arrange a replacement or refund right away.

Once a refund is approved, it typically takes 5–10 business days to appear back in your account, depending on your bank or payment provider.

Still have questions? We're here for you! Reach out via our contact page or DM us on Instagram @houseoflily. We aim to respond within 24 hours. 💌