Hi! I'm Lily and I'm here to help. 🌸

House of Lily is a small independent brand and I genuinely care about every order that goes out the door. If something isn't right or you just have a question, reach out — I'll get back to you as quickly as I can.

Email admin@houseoflily.eu I aim to respond within 24–48 hours, Monday to Friday.

Before You Email It helps if you include:

Your order number
The email address used at checkout
Photos if your item arrived damaged or incorrect
This gets your issue sorted much faster!

Support Hours Monday to Friday, 9:00am – 5:00pm CET

Common Questions You might find your answer faster in our:

📦 Shipping Policy
🔄 Returns & Refunds Policy
(link both of these)
Our Location House of Lily is based in Europe, fulfilling all orders from the Netherlands via PostNL.

We're small, we're independent, and we actually read every email. 🌸