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Simply browse our collections, add your favourite pieces to your cart, and complete checkout. You'll receive an order confirmation by email once your purchase is complete.
If your order hasn't been dispatched yet, contact us as soon as possible and we'll do our best to help.
Please check your spam or junk folder first. If you still can't find it, contact us and we'll be happy to assist.
We currently ship throughout the European Union.
Orders under €60: €8.99
Orders of €60 or more: Free shipping
Most orders arrive within 3–7 business days, depending on your location.
Orders are usually dispatched within 1 business day.
Yes. Once your order has been shipped, you'll receive tracking details by email.
Most House of Lily jewellery is made from high-quality stainless steel, with many pieces finished in durable gold plating.
Many of our stainless steel pieces are water-resistant and designed for everyday wear. To help them stay beautiful for as long as possible, we still recommend avoiding perfumes, harsh chemicals, and prolonged exposure to water.
Stainless steel is naturally resistant to tarnishing and everyday wear, making it an excellent choice for long-lasting jewellery.
Most customers with sensitive skin wear stainless steel comfortably, although individual sensitivities can vary.
Our Launch Mystery Box is a special opening offer created to introduce customers to House of Lily.
Each box contains a carefully selected collection of jewellery worth much more than the purchase price.
We're a brand-new store and we're looking to build our first community of customers.
Instead of spending hundreds of euros on advertising, we'd rather offer incredible value to our first customers and hopefully earn honest reviews and recommendations.
No. Every Mystery Box is a surprise and may contain different jewellery combinations.
Each Mystery Box contains multiple jewellery pieces carefully selected by us.
Absolutely. Many customers order multiple boxes as gifts or to enjoy different jewellery selections.
Because every Mystery Box contains surprise items sold as a promotional product, they aren't eligible for returns unless an item arrives damaged or faulty.
We're a brand-new store, so we're still building our first customer reviews.
That's one of the reasons we created our Launch Mystery Box—to give early customers incredible value while helping us grow through honest feedback.
Absolutely! We'd love to hear what you think. Every review helps other customers shop with confidence and supports our small business.
Yes. Our checkout is powered by Shopify using industry-standard SSL encryption to keep your payment information secure.
Available payment methods will be shown during checkout and may include major credit and debit cards, Shop Pay, Apple Pay, Google Pay, PayPal, and other local payment methods depending on your country.
No. We currently ship within the European Union, so customers won't pay unexpected customs duties on their orders.
Yes. You can return eligible items within 14 days of receiving your order, provided they're unused and in their original condition.
Simply contact us with your order number and we'll guide you through the process.
Please contact us within 48 hours of delivery and include photos of the item. We'll make it right as quickly as possible.
Once we've received and inspected your return, refunds are usually processed within a few business days back to your original payment method.
We're always happy to help.
📧 Email: hello@houseoflily.eu
🌐 Website: houseoflily.eu
