Need help while shopping? Lily is here to make your House of Lily experience easier, faster, and a little more fun.
Lily is our AI chatbot, powered by Flyweight, designed to help with common questions, product guidance, order support, and store information — right here on our website.
Ask Lily about our jewellery, materials, styles, collections, product details, and everyday wear.
Lily can help explain our delivery times, shipping costs, tracking information, and where we currently ship.
Need an update on your order? Lily can help guide you with order tracking and the latest available information.
Lily can answer questions about returns, refunds, care instructions, and other House of Lily policies.
Looking for a gift, a cute everyday piece, or jewellery for a certain style? Lily can help suggest options.
Lily is available any time, even outside normal business hours.
Lily is an AI assistant, so she is here to help with general store questions and product guidance. For anything more personal or complex, you can still contact us directly and we'll be happy to help.
Try asking Lily:
Do you have waterproof necklaces?
What is your delivery time to Ireland?
Can you help me find a gift?
Where is my order?
If you can't find the answer you're looking for, our team is always happy to help.
