Hi! I'm Lily and I'm here to help. 🌸

House of Lily is a small independent brand and I genuinely care about every order that goes out the door. If something isn't right or you just have a question, reach out — I'll get back to you as quickly as I can.

Email hello@houseoflily.eu aim to respond within 24–48 hours, Monday to Friday.

Before You Email It helps if you include:

• Your order number
• The email address used at checkout
• Photos if your item arrived damaged or incorrect

This gets your issue sorted much faster!

Support Hours Monday – Friday, 12:00pm – 6:00pm GMT

Common Questions You might find your answer faster in our:

• 📦 Shipping Policy
• 🔄 Returns & Refunds Policy

Returns & Refunds Policy

 Shipping Policy

Our Location House of Lily is based in Europe, fulfilling all orders from the Netherlands via PostNL.

We're small, we're independent, and we actually read every email. 🌸