Hi! I'm Lily and I'm here to help. 🌸

House of Lily is a small independent brand and I genuinely care about every order that goes out the door. If something isn't right or you just have a question, reach out — I'll get back to you as quickly as I can.

Email hello@houseoflily.eu aim to respond within 24–48 hours, Monday to Friday.

Before You Email It helps if you include:

• Your order number
• The email address used at checkout
• Photos if your item arrived damaged or incorrect

This gets your issue sorted much faster!

Support Hours Monday – Friday, 12:00pm – 6:00pm GMT

Common Questions You might find your answer faster in our:

• 📦 Shipping Policy
• 🔄 Returns & Refunds Policy

Returns & Refunds Policy

Shipping Policy

Our Location House of Lily is based in Europe, fulfilling all orders from the Netherlands via PostNL & FedEx.

We're small, we're independent, and we actually read every email. 🌸