House of Lily — Shipping Policy
Where We Ship
House of Lily currently ships within Europe only. Most orders are processed and shipped from our fulfilment centre in the Netherlands.
Shipping within the EU means no customs fees and no VAT surprises at your door.
Free Shipping
Enjoy free shipping on all orders over €60. 🌸
Shipping Rates
We keep shipping as affordable as possible, with rates based on your delivery destination:
Ordering from Italy, Cyprus or Malta? It may be worth building your basket to €60 or more to unlock free shipping, since standard rates are a little higher to these destinations.
Mystery Box Shipping
Our Launch Mystery Box ships separately from our other jewellery — it's packed and posted by us directly from Ireland, not from our Netherlands fulfilment centre. If you order the Mystery Box alongside other items, you'll see two separate shipping charges at checkout, since they're sent as two individual parcels. The Mystery Box has its own flat shipping rate shown at checkout, and standard delivery times apply.
Processing Times
All orders are processed and dispatched within 24 hours of your order being placed, Monday to Friday. Orders placed over the weekend will be dispatched the next business day.
You will receive a confirmation email once your order has been shipped.
Delivery Times
Estimated delivery times within Europe:
Mystery Box orders ship via EirPost from Ireland; delivery times are broadly similar to our standard EU shipping, though exact timing can vary by courier and destination.
Please note delivery times are estimates and may vary slightly depending on your location.
Tracking Your Order
All orders include tracking. You will receive a tracking code by email once your order has been dispatched. Please allow a few hours after receiving your shipping confirmation for the tracking link to activate.
If you have not received your tracking code please contact us at hello@houseoflily.eu with your order number.
Incorrect Address
Please ensure your shipping address is correct at checkout. House of Lily cannot replace or refund orders shipped to an incorrect address provided by the customer.
Lost or Delayed Packages
If your package appears delayed or lost, please contact us at hello@houseoflily.eu with your order number and we will investigate with the relevant courier on your behalf.
For any shipping questions: hello@houseoflily.eu 🌸
