Simply browse our collections, add your favourite pieces to your cart, and complete checkout. You'll receive an order confirmation by email once your purchase is complete.
If your order hasn't been dispatched yet, contact us as soon as possible and we'll do our best to help.
Please check your spam or junk folder first. If you still can't find it, contact us and we'll be happy to assist.
No — you can check out as a guest, or create an account if you'd like to track orders and save your details for next time.
Our courier requires a contact phone number to deliver your order and reach you if there's any issue with your delivery. That's why we ask for it at checkout — it helps make sure your jewellery arrives smoothly and on time.
We currently ship throughout the European Union.
We keep shipping as affordable as possible across the EU:
🇳🇱 Netherlands & 🇧🇪 Belgium: €4.99
🇮🇪 Ireland: €6.99
🇪🇺 Most other EU countries: €6.99
🇮🇹 Italy: €8.99
🇨🇾 Cyprus & 🇲🇹 Malta: €12.99
Orders of €60 or more: Free shipping on every zone.
💖 Shipping tip: Ordering from Italy, Cyprus or Malta? Standard shipping is a little higher to these destinations, so it may be worth building your basket to €60 or more to unlock free shipping.
Most orders arrive within 2–7 business days, depending on your location (2–4 days for the Netherlands & Belgium, 3–7 days elsewhere in the EU).
Orders are usually dispatched within 1 business day.
Yes. Once your order has been shipped, you'll receive tracking details by email.
We can't replace or refund orders sent to an incorrect address provided by the customer, so please double-check your shipping address at checkout before confirming your order.
Our Launch Mystery Box ships separately from the rest of our jewellery — it's packed and posted by us directly from Ireland, while everything else ships from our fulfilment centre in the Netherlands. If your order includes the Mystery Box alongside other items, you'll see two shipping charges at checkout, since they travel as two individual parcels. Each charge reflects the actual cost of sending that parcel from its own location.
Most House of Lily jewellery is made from high-quality stainless steel, with many pieces finished in durable gold plating.
Many of our stainless steel pieces are water-resistant and designed for everyday wear. To help them stay beautiful for as long as possible, we still recommend avoiding perfumes, harsh chemicals, and prolonged exposure to water.
Stainless steel is naturally resistant to tarnishing and everyday wear, making it an excellent choice for long-lasting jewellery.
Most customers with sensitive skin wear stainless steel comfortably, although individual sensitivities can vary.
No, we don't currently offer gift wrapping.
No, we don't currently offer personalization or engraving.
Most of our rings are open-band and adjustable to fit most fingers. For sized rings, we use EU sizing (16–19) — wrap a strip of paper around your finger, measure the overlap in mm, and match it to our Size Chart.
Yes — all our necklaces include an extension chain, so you can adjust the length. A typical necklace listed as 37cm includes a 5cm extension, giving a maximum length of 44cm.
Most bracelets are adjustable via an extension chain, fitting wrists from under 15cm up to 19cm. Wrap a tape measure around your wrist and add 1–2cm for comfort to find your size.
Store it dry, away from perfume, lotions, and harsh chemicals. Wipe gently with a soft dry cloth after wear, and remove before swimming, showering, or exercising where possible.
Some stainless steel pieces are water-resistant for everyday wear like hand washing, but we recommend removing all jewellery before swimming, showering, or prolonged water exposure — chlorine and salt water especially can affect the finish over time.
Many customers with sensitive skin wear our stainless steel pieces comfortably, but we can't guarantee suitability for every skin type — especially alloy, copper, or plated items. If you have known metal allergies, check the product's material details before ordering. For full details, see our Jewellery Care & Materials page.
Our Launch Mystery Box is a special opening offer created to introduce customers to House of Lily.
Each box contains a carefully selected collection of jewellery worth much more than the purchase price.
We're a brand-new store and we're looking to build our first community of customers.
Instead of spending hundreds of euros on advertising, we'd rather offer incredible value to our first customers and hopefully earn honest reviews and recommendations.
No. Every Mystery Box is a surprise and may contain different jewellery combinations.
Each Mystery Box contains multiple jewellery pieces carefully selected by us.
Absolutely. Many customers order multiple boxes as gifts or to enjoy different jewellery selections.
Yes — like any order, you can withdraw within 14 days under EU consumer law. Since Mystery Box contents are a surprise, we can't guarantee what you'll receive, but standard return conditions apply (pierced or hygiene-sealed items can't be returned once opened). If anything arrives damaged or faulty, contact us and we'll sort it straight away.
We're a brand-new store, so we're still building our first customer reviews.
That's one of the reasons we created our Launch Mystery Box—to give early customers incredible value while helping us grow through honest feedback.
Absolutely! We'd love to hear what you think. Every review helps other customers shop with confidence and supports our small business.
Yes — we use Judge.me to collect verified reviews from real customers. No fake reviews, no filtering out the bad ones.
Not at the moment — House of Lily is a small, independent brand run solo by Lily. We're not currently running influencer or creator collaborations.
Not yet, but it's something we'd love to introduce as our community grows — watch this space!
Yes. Our checkout is powered by Shopify using industry-standard SSL encryption to keep your payment information secure.
Available payment methods will be shown during checkout and may include major credit and debit cards, with other secure payment options depending on your country.
Yes — House of Lily Digital Gift Cards are available in €10, €25, and €50. They're delivered by email and valid for 5 years from the date of purchase, making them a great gift when you're not sure exactly what to choose.
No. We currently ship within the European Union, so customers won't pay unexpected customs duties on their orders.
No, discount codes can't be combined with other promotions or applied retrospectively to past orders.
Yes. You can return eligible items within 14 days of receiving your order, provided they're unused and in their original condition.
Contact us at hello@houseoflily.eu with your order number and we'll guide you through the process.
As an EU consumer, you have the legal right to withdraw from your order within 14 days of receiving it, without giving a reason. To formally exercise this right, you can submit a notice using our Right of Withdrawal page, which includes the model withdrawal form and a simple form you can fill in directly — or you can email us at hello@houseoflily.eu.
Please contact us within 48 hours of delivery and include photos of the item. We'll make it right as quickly as possible.
Once we receive and inspect your return, we'll notify you of approval within 5 business days. Approved refunds — including your original shipping fee — are issued to your original payment method within 10 business days.
We're always happy to help.
📧 Email: hello@houseoflily.eu
🌐 Website: houseoflily.eu
