Right of withdrawal

Wear Your Story — and if it's not quite right for you, that's okay. Here's how EU consumers can withdraw from their order.

Your 14-day right of withdrawal

You have the right to withdraw from your contract with House of Lily within 14 days of receiving your order, without giving any reason. The withdrawal period expires 14 days from the day you (or a third party you named, other than the courier) took physical possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision before the withdrawal period expires — either by using the form below, or by emailing us directly at hello@houseoflily.eu.

Effects of withdrawal

• If you withdraw from this contract, we will reimburse all payments received from you, excluding any extra costs from choosing a delivery method other than our standard shipping.
• We will make the reimbursement without undue delay, and no later than 14 days from the day we are informed of your decision to withdraw — though we may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent them back, whichever is earliest.
• You must send back the goods without undue delay, and in any event no later than 14 days from the day you communicated your withdrawal to us.
• You will bear the direct cost of returning the goods.
• You are only liable for any diminished value of the goods resulting from handling beyond what's necessary to establish the nature and condition of the item.

Model withdrawal form

(Complete and submit this form only if you wish to withdraw from the contract.)