House of Lily — Shipping Policy

Where We Ship

House of Lily currently ships within Europe only. All orders are processed and shipped from our fulfilment centre in the Netherlands via PostNL.

Shipping within the EU means no customs fees and no VAT surprises at your door.

Free Shipping

Enjoy free shipping on all orders over €60. 🌸

Shipping Rates

Orders under €60 are charged a flat rate of €7.99 at checkout, regardless of your location within Europe.

Processing Times

All orders are processed and dispatched within 24 hours of your order being placed, Monday to Friday. Orders placed over the weekend will be dispatched the next business day.

You will receive a confirmation email once your order has been shipped.

Delivery Times

Estimated delivery times within Europe via PostNL:

• Netherlands: 1–2 business days
• Belgium & Germany: 2–3 business days
• Ireland, France, Spain, Italy, Austria: 3–5 business days
• Other EU countries: 3–6 business days

Please note delivery times are estimates and may vary slightly depending on your location.

Tracking Your Order

All orders include tracking. You will receive your PostNL track and trace code by email once your order has been dispatched. Please allow a few hours after receiving your shipping confirmation for the tracking link to activate.

If you have not received your tracking code please contact us at hello@houseoflily.eu with your order number.

Incorrect Address

Please ensure your shipping address is correct at checkout. House of Lily cannot replace or refund orders shipped to an incorrect address provided by the customer.

Lost or Delayed Packages

If your package appears delayed or lost, please contact us at hello@houseoflily.eu with your order number and we will investigate with PostNL on your behalf.

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For any shipping questions: hello@houseoflily.eu 🌸